Health Advice and Useful Information for Patients

cost of living help

Cost of living help BCP Council

Cost of living help (

Cost of living help

As the cost of living increases it is important to be aware of the benefits, payments and support options available to you. There are local and national schemes that can help you with rent, food, energy and more.

The BCP page will be updated as more information and resources become available.

Citizen's Advice BCP also has support and advice available. Their Community Advice Vehicle will be visiting various locations in the BCP area in the coming months.

Cost of living help - Dorset Council 

Money is tight, life is worrying and many of us haven’t asked for help before. It’s important to act early to prevent smaller problems turning into bigger ones.  

We're working with Dorset Citizen’s Advice to offer advice and support on: 

  • money, debt and benefits 
  • access to food 
  • housing 
  • support for children 
  • mental health and wellbeing 
  • energy, water, phone and broadband costs 
  • employment  
  • general help 

Contact your local citizens advice centre to find out more about their outreach services 

Home - Citizens Advice Bournemouth Christchurch & Poole (

BCP Citizen's Bureau AdviceLine: 0808 2787 939

Their AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).

You can read about the overall government support for the cost of living on GOV.UK

Benefits information

Maximise your income and double check your right to benefits.

Help to Claim is a national helpline run by Citizens Advice. For Universal Credit claims telephone 0800 144 8444.

Extra money for living costs with Pension Credit

Pension credit is extra money for living costs and unlocks helps with:

  • heating costs
  • NHS treatment
  • housing benefit
  • support for mortgage interest
  • council tax discount
  • free TV licence (over 75s)

This is for people over the state pension age and on a low income. Find out more about Pension Credit.

Problems paying your council tax  

If you're having problems paying your Council Tax, contact us and we'll do all we can to help.

See our Council Tax pages for further advice about what to do if you have problems paying your Council Tax.

Money advice including debts and bills

Visit the Home - Citizens Advice Bournemouth Christchurch & Poole ( for free, independent and confidential advice.

Charitable grants

Help may be available through a charitable grant and other support, depending on your circumstances and needs. Search for charitable grants.

Get help with savings if you’re on a low income (Help to Save)

Help to Save is a savings account. It allows those who are entitled to Working Tax Credit or receiving Universal Credit to get an additional 50p for every £1 they save.

Help to Save is backed by the government so all savings in the scheme are secure. Find out more about the Help to Save scheme.

Carers allowance

You could get £69.70 a week if you care for someone at least 35 hours a week and they get certain benefits. You do not have to be related to or live with the person you care for. Find out more about Carers Allowance

Carers Card providing discounts for unpaid carers

Sign up to the Carers Information Service to receive your Carers Card for discounts across Dorset including opticians, insurance, holistic treatments and eating out. 

Get help to quit smoking and save money 

Stopping smoking will save a lot of money and is beneficial to your health at any age. Visit Public Health Dorset or LiveWell Dorset | Health & Wellness Coaching | Free Advice & Support · LiveWell Dorset for advice and information about stopping smoking.

Household Support Fund for pensioners

If you are struggling with money and are on a low income, you may be able to apply for the Household Support Fund.

Apply now

Help with your application 

You can get help with your application form at your local Citizens Advice office. You could also ask a trusted friend or family member to complete the form for you.

Citizens Advice Bournemouth Christchurch & Poole (

BCP Citizen's Bureau AdviceLine: 0808 2787 939

Their AdviceLine is open between 10am and 4pm every day from Monday to Friday (except for holiday closures).


NHS 111


Antibiotic Resistance

Receptionist poster

Receptionist poster

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Local Cancer Support Services

Wessex Cancer Trust 

Wessex Cancer Trust believes that there should be help and support available to everyone living with cancer, when and where they need it.

One in two of us will be diagnosed with cancer in our lifetime. A diagnosis can be a shock and have a huge impact on an entire family. Wessex Cancer Trust provides free and local emotional support to anyone living with cancer. Through our four cancer support centres we offer a drop-in service, professional counselling, complementary therapies, activities, support groups and courses. We also run services in the heart of the community, including our popular Sing for Life choirs and transport on our Daisy Buses to help patients get to their hospital appointments. Our ambition is a future where everyone affected by cancer receives the support that empowers them to live well with and beyond cancer.  

We also have five shops across the Wessex region which stock a range of new and pre-loved fashion, bric-a-brac and household items which raise funds to support local people living with cancer.   

Welcome to your Bournemouth Cancer Support Centre

You will receive a very warm welcome at the Centre, where our befriender service is always available to anyone impacted by cancer. You will be given the opportunity to seek support or just simply be yourself within a relaxing, non-clinical environment, surrounded by people who have lived experience of a cancer diagnosis themselves or someone close to them. Our centres are currently operating an appointment system for our in-Centre support services, so please call 01202 315824 to book an appointment.

We offer a variety of other services including wellbeing activities, support groups, complementary therapies and counselling. We are experienced in supporting families who have been impacted by a cancer diagnosis, including patients, loved ones and carers.

Visit us

Bourne House
23 Hinton Road

When we’re open

Monday – Wednesday: 10am – 1pm
Thursday: 10am – 4pm

Get in touch

Tel: 01202 315824


Limited disabled access
Parking opposite the Centre

Meet the team

Centre Manager: Steffi Colbert

Foster with Dorset Council - Fostering - Dorset Council 

Dorset Council fostering service puts the children who need loving, local foster homes at the heart of everything we do.

Our focus is on keeping local children close to their schools, friends and birth families.

Thanks to our local knowledge, good connections to essential services and 24/7 wrap around support, we’re best placed to find great foster carers for children and young people across Dorset.

Our foster carers come from all walks of life. Whether you’re looking for a new challenge or simply want to use your skills and experience to make a difference, we’d love to hear from you.  

Our foster carers get an extensive training and support package throughout their fostering journey that’s tailored to their needs. And once you’ve been approved as a carer with us, you’ll become part of a wider community of foster carers with access to support groups and online resources to support your growth. 

We want our children and young people to: 

  • Be safe wherever they are 
  • Enjoy positive relationships 
  • Know their personal strengths and qualities 
  • Feel that their voices are heart and listened to 
  • Be confident and successful learners who can succeed in life 

We welcome applications from foster carers from diverse backgrounds to reflect the needs of the children we look after.

We welcome applications from people of all religions, sex, genders, ethnicity, age, sexual orientation and marital status.