As a practice we are striving to follow the BMA Safer Working Guidance, this is to ensure the safety of both our patients, but also our staff. 

When we have reached our safe capacity of appointments, and we can no longer book any further appointments, same-day medical care can be accessed from the following local services: 

If your problem is not URGENT, you may find that an 'e-consultation' is your best option, you may find the answers you need on the advice pages, or you can fill in an online questionnaire if you still need advice from the GP, which will be sent to the Surgery and we will get back to you, usually within two working days. (click the link below)

Consult Online from Home - Shelley Manor & Holdenhurst Medical Centre 

Your other option is the new 'Pharmacy First' service - Pharmacies can now consult with patients directly for 7 common conditions. 

Find a participating pharmacy – to locate pharmacies who are participating in the service.

The following table shows the 7 conditions pharmacists can manage across various age ranges.

* Distance selling pharmacies will not complete consultations for acute otitis media.

Patients will be able to access the 7 clinical pathways element via referrals from referring organisations including general practice, urgent and emergency care settings, and NHS 111 (online and via telephone). In addition, for the 7 common conditions clinical pathway consultations only, patients can access the service by attending or contacting the pharmacy directly without the need for referral.

Providing high quality health and care services

For the 7 common conditions, pharmacists will follow a robust clinical pathway which includes self care and safety-netting advice and, only if appropriate, supplying a restricted set of prescription only medicines without the need to visit a GP.

These clinical pathways have been developed with input from various experts including practising GPs, pharmacists, and antimicrobial resistance specialists as well as representatives from national organisations such as the National Institute for Health and Care Excellence (NICE) and UK Health Security Agency. This ensures that the steps we take together match the care patients would receive in general practice and follow the latest national guidelines.

Pharmacies have private consultation rooms that can be used for consultations with patients, and pharmacists can see patients for clinical services without always needing an appointment.

Every pharmacist trains for 5 years in the use of medicines and managing minor illnesses, so they are well equipped to provide health and wellbeing advice to help people stay well. They are also experienced in spotting warning signs, otherwise known as red flag symptoms, which may warrant a referral to another healthcare provider.

After a consultation with the pharmacist, the pharmacy will send a notification to the patient’s GP on the same day or on the following working day.

If your problem doesn't fit any of the criteria above, you can call 111 or visit 111 online

Or if it is an emergency, attend A&E or call the Minor Injuries Unit (see info below)

Bournemouth Hospital

Poole Hospital

This A&E is currently open for people of all ages.

Minor injuries unit

Victoria Road
Wimborne
Dorset
BH21 1ER

01202 856410

8am - 8pm Mon- Sun

If you require urgent care, please call 111 or go online for an assessment. This help us to provide the right support/treatment as quickly as possible, and could save you an unnecessary journey.

If you turn up unannounced at the MIU, you will be assessed but could be directed elsewhere or given an appointment later that day or the next.

The last appointment at all MIUs is half an hour before closing time. More information on the MIU is below and also on our MIU page.

IF YOU NEED TO SEE A DOCTOR WHILE THE GP SURGERY IS CLOSED AT THE WEEKEND OR DURING BANK HOLIDAYS, CONTACT THE BOSCOMBE OUT-OF-HOURS GP WALK-IN CENTRE. THEY ARE OPEN 8AM TO 8PM ON SATURDAY AND SUNDAY AND BANK HOLIDAYS.

FOR URGENT MATTERS ONLY, YOU NEED TO CALL 01202 720174 TO BOOK

ALTERNATIVELY GO TO 111.NHS.UK OR CALL 111