Appointments System


If you would like to make a routine appointment please call the numbers below during opening times and speak to one of our reception staff. 

  • Shelley Manor Tel: 01202 309421
  • Holdenhurst Road Tel:  01202 587111

Online Booking System - Some appointments are available to book online (not all). Please register for online access to use this facility. 

SystmOnline registration Request.pdf 

At the Reception Desk

Our receptionist will usually ask you for some basic details; this helps to direct you to the most appropriate clinician. This allows them to assist you as speedily as possible and to ensure you see the most appropriate health professional for your problem.

Urgent Appointments

We run a morning and afternoon aucte surgery each day. This is reserved for patients with an urgent matter that requires same day attention and it's not for routine problems.

We are not an emergency service. When in an emergency situation and the person is:

•    Not breathing
•    So breathless cannot speak
•    Breathing difficulties AND very pale, blue or clammy
•    Profuse bleeding
•    Unconscious and unrousable
•    Becoming rapidly more drowsy without explanation
•    Unexplained continuous pain across chest + pale or clammy

RING 999 IMMEDIATELY FOR EMERGENCY AMBULANCE SERVICE.  Do not wait to get through to the GP Surgery.


Please do not request urgent appointments for routine problems; these are needed for those with urgent problems

Home Visits

We appreciate that you may be housebound by illness, too frail or terminally ill to get to the surgery and under such circumstances we will always be happy to visit you at home.

They can be requested by telephoning the numbers below, preferably before 10:30am.

  • Shelley Manor Tel: 01202 309421
  • Holdenhurst Road Tel:  01202 587111

Please note that visits are undertaken throughout the day from 10.30am.  Please ensure that if you have requested a visit you are available to see the Doctor whatever time they come.


Cancel an Appointment

If you are unable to attend your appointment please cancel it to allow that appointment to be offered to another patient . You can cancel you appointment by:


Answerphone - press option 2

Online services

Front desk reception staff

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments, as well as other services.

If you do not wish to receive text messages please info a receptionist or email us

Please remember to update your contact details with us when you change address, telephone numbers and email address.