Patient Message regarding COVID 19 Vaccination Programme

We are thrilled to be offering the COVID 19 vaccination and are working with 3 other local practices (Southbourne Surgery, Littledown surgery and Beaufort Road Surgery) as part of the Bournemouth East Collaborative Primary Care Network to deliver the programme. We have every faith that both the Pfizer and Oxford AstraZeneca vaccines are very safe and effective at protecting you from symptoms of COVID 19.

So far, we have completed over 3000 vaccinations to care home residents and their carers, frontline health and social care professionals and patients over the age of 80. We are working through the vaccination cohorts as advised by NHS England. Currently we are inviting patients aged between 75 and 79 years of age. To help answer any questions you might we hope that the following FAQ are helpful. The practice continues to offer normal care alongside the vaccination programme. As you may expect things are very busy at the moment. We are incredibly grateful for your patience with any delays you experience in us answering the phone or appointment availability.

FAQ COVID 19 Vaccination Programme

Coronavirus - STAY ALERT- STOP THE SPREAD!

Please read the following...

PLEASE DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN ASKED TO.  MOST CONSULTATIONS WILL INITIALLY BE VIA TELEPHONE AND WE WILL THEN ADVISE YOU IF YOU NEED TO COME IN

YOU MUST WEAR A MASK FACE COVERING THAT FULLY COVERS YOUR MOUTH AND NOSE WHEN ATTENDING THE SURGERY

WE HAVE INSTALLED A DOOR ENTRY SYSTEM ON BOTH SITES - PLEASE USE THE INTERCOM TO SPEAK WITH THE RECEPTIONIST ON ARRIVAL

PLEASE OBSERVE SOCIAL DISTANCING AT ALL TIMES BOTH INSIDE AND OUTSIDE OF THE SURGERY

PHONE LINES ARE EXTREMELY BUSY - WE APOLOGIES FOR ANY DELAYS AND WILL DO OUR VERY BEST TO ANSWER YOUR CALLS AS QUICKLY AS POSSIBLE - PLEASE HELP US TO BY AVOIDING OUR BUSIEST TIMES [APPROX 08:00 - 10:00] IF YOU ARE ABLE TO 

We regret that due to the current Covonavirus Pandemic, we are not permitting booking of online appointments at this time - we hope to restore this facility when it is safer to do so

IMPORTANT PATIENT INFORMATION

Data Extraction Document

IMPORTANT MESSAGE ABOUT YOUR CHILDREN DURING THE CORONAVIRUS OUTBREAK

COVID-19 is unlikely to make your child seriously unwell, but they like everyone else might be infectious: so it is important to stay at home if they are managing well.

However, all the ‘normal’ illnesses that can make children severely unwell can still occur and there is a risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing safe care as they have always done for children.  If you are not sure if your child is unwell and whether they need to be seen, then visit

https://www.what0-18.nhs.uk/national call 111 or contact your GP. For information about crying babies, visit http://iconcope.org/parentsdvice/

If your child appears severely unwell and advice is not quickly available call 999 or take them to the hospital Emergency Department as you would in other times.

Domestic Violence

Public Health Dorset in conjunction with other agencies are running a campaign on Domestic abuse and  are asking us to share the message below . This campaign is to run throughout the COVID-19 period which at present is undefined.

If you are affected by domestic abuse, help is available.  To find support please see following links:

www.dorset.police.uk/abuse-help
www.dorsetcouncil.gov.uk/dvahelp

A very warm welcome to the Shelley Manor and Holdenhurst Medical Centre

At Shelley Manor and Holdenhurst Medical Centre we take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information.  We want you to get the most appropriate treatment and receive the care you need.  Please help us to help you make the very best use of NHS services.  There are many minor injuries, ailments or medical conditions that can be treated at your Doctors surgery and without the need for you to go to hospital.  Please have a look around our website; your feedback helps us to improve so please tell us what you think.

Electronic Prescriptions

We are now able to offer our patients the ability to have their presecriptions issued electronically to the Pharmacy of their choice.  This will mean you can go directly to the Pharmacy to collect your prescription without the need to first collect a paper copy from the Surgery.  The attached leaflet explains this in more detail but if you have any queries, do not hesitate to contact your chosen Pharmcy or the Surgery.  For more information click here

 Did you know you can now have......

Online access to view a summary of your medical record.  Ask Reception for a password.