Your comments and suggestions are important to us. Please see our contact us section to get in touch. Please only use this for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this method. If you have a query regarding a medical matter please phone reception to make an appointment to see the appropriate person.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Shelley Manor Medical Centre 01202 309 421 or Holdenhurst Medical Centre 01202 587 111
Making a complaint
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please see the complaints leaflet (PDF) for further information or email smh.mc@nhs.net.