Practice News

7th Oct

Why are GPs needing to work differently?

28th Sep

COVID Phase 3 Vaccination Programme

27th Sep

eConsult Patient Notice

Please note eConsult service is not available from Friday 6.30pm until Monday 8am.

14th Sep

Patient Notice

9th Sep

NATIONAL BLOOD BOTTLE SHORTAGE

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. 

As a result, we are only in a position to be able to continue to provide URGENT blood tests as defined by NHS England. All ROUTINE tests will need to be postponed for the immediate future. These changes will not affect the safety of patient care.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

Important changes to our routine and non-urgent blood test appointments.

As you may have heard in the news there is a national shortage of blood bottlesAll GP practices are affected by the current shortage and we are taking urgent steps to prioritise their use for people with the greatest clinical need, following the recently issued national guidance. This means that currently we are booking appointments for URGENT blood tests only.

With immediate effect we will need to postpone many of the blood tests that have been booked in by phone or text message.  If you don’t hear from us, please come to your appointment as usual.  If you have had your appointment cancelled but you feel the blood test is urgent, please contact us preferably via email smh.mc@nhs.net . Our clinicians will look at your specific situation.

Please be assured that all postponed appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

  • Check our website for updates – we will be sharing the latest patient information as we receive it. 
  • Check your phone for messages from your GP practice.
  • We would be very grateful if you didn’t contact us with questions about routine blood tests – all practices are experiencing exceptional levels of demand at the moment, and your cooperation will help practice staff to focus on reaching those without smartphone or internet access with this critical information.  
  • Do get in touch with the practice via email smh.mc@nhs.net if you believe your blood test to be urgent in nature, or your condition worsens or changes so that the surgery can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for at least four weeks. We will keep you updated as the national situation changes. We fully understand the frustration this is likely to cause and apologise for the inconvenience.  

12th Aug

Telephone call recording

All calls, both internal and external, will be recorded for training purposes.